QueenB
10-02-2008, 12:31 PM
That's my official review of Amazon :D.
Basically, I tried to buy a 26" Sony Bravia from them last week and they faffed about and messed me about until I cancelled the order and went to Tesco's and bought a TV there :rolleyes:.
They have a new system to verify payments which basically consists of telling the customer to ring their bank and tell them that they made the purchase so that when Amazon contact your bank the bank is aware of it and will confirm your details to them. They tell you to ring your bank in such a 'matter of fact' way that it comes across as a n optional extra when in actual fact you HAVE to ring the bank or there is no payment going to be made and no order. I would have happily rung my bank if it had been made clear to me that I had to do that, which it wasnt.
After 2 days of Amazon expecting me to fax (who the hell has a fax machine these days unless you are a business? :|) my credit card bills to them because I hadnt ung my bank - in a day and age when we are told to protect those documents heavily, I told Amazon to stuff it. They wont get a penny from me, they even tried to charge me for the shipping on the tv even though I hadnt recieved it....
End of rant, I had to vent somehow, Im not angry with them now but, they made life difficult for a while and just because I wanted to pay them £400 of my hard earned cash.....:D.
Basically, I tried to buy a 26" Sony Bravia from them last week and they faffed about and messed me about until I cancelled the order and went to Tesco's and bought a TV there :rolleyes:.
They have a new system to verify payments which basically consists of telling the customer to ring their bank and tell them that they made the purchase so that when Amazon contact your bank the bank is aware of it and will confirm your details to them. They tell you to ring your bank in such a 'matter of fact' way that it comes across as a n optional extra when in actual fact you HAVE to ring the bank or there is no payment going to be made and no order. I would have happily rung my bank if it had been made clear to me that I had to do that, which it wasnt.
After 2 days of Amazon expecting me to fax (who the hell has a fax machine these days unless you are a business? :|) my credit card bills to them because I hadnt ung my bank - in a day and age when we are told to protect those documents heavily, I told Amazon to stuff it. They wont get a penny from me, they even tried to charge me for the shipping on the tv even though I hadnt recieved it....
End of rant, I had to vent somehow, Im not angry with them now but, they made life difficult for a while and just because I wanted to pay them £400 of my hard earned cash.....:D.